Developing skills can be fun, and it's needed for anyone on the front line of a business. Employees on the front line with high emotional intelligence are usually quick thinking and very communicative. The problem is you can't hire enough of them because they've already got jobs. Developing your … [Read more...] about A Coaching Exercise for Improving Customer Experiences
Train the Trainer
Some Lessons from Disney
The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney
10 Tips to Create Internal Communications
To propel a company toward the future and not just focus on the day-to-day challenges, creating consistent internal communications meetings is a tool for every leader to master. Maybe only one of these tips is what you need right now or possibly four of them. Whether you are a seasoned team or just … [Read more...] about 10 Tips to Create Internal Communications
A Coaches Guide to High Performance Teams
Tom Landry was an American football player and coach. He was the first head coach for the Dallas Cowboys in the NFL. A position he held for 29 seasons. He holds records for 29 years consecutively coaching one team along with 20 consecutive winning seasons. It is quite an accomplishment even compared … [Read more...] about A Coaches Guide to High Performance Teams