The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney
Strategic and Tactical Strategies
The Difference in Inbound & Traditional Marketing
Let’s start with a definition of inbound marketing. In other words, what are the goals that you have for inbound marketing, and when I say “inbound,” what specifically do I mean? This definition must be tailored to you and not to other companies trying to sell other products. You need a clear … [Read more...] about The Difference in Inbound & Traditional Marketing
Can Employees Bridge Skill Gaps?
Businesses have weathered the pandemic and are eager to get back to normal. HR practices have changed, and now include reaching out to prospects at all primary levels. They also recognize you don't always have to hire people with degrees to get a high-performing employee. Human resource … [Read more...] about Can Employees Bridge Skill Gaps?
Customer Service Fundamentals Needed?
With a background of looking at businesses to find their flaws and what they do well, those that stand out to me consistently delivered customer service fundamentals. Despite a competitive market, they've continued to grow their businesses by focusing on their customer's experience with their … [Read more...] about Customer Service Fundamentals Needed?