This is the first article in a series about four key elements of professional selling and marketing: 1) relationship selling tips and strategies, 2) hiring, training and leading a sales force, 3) integrating marketing and sales teams to perform as a whole unit, and 4) tips and strategies to measure … [Read more...] about Relationship Selling – The Steps to the Sale
Performance Coaching
Winners & Whiners – Which One Are You?
To be a winner requires getting along with other people. Well, it also requires you to get along with yourself. Every day you wake up you have a choice to make. Am I going to look at life with a positive or negative view? With effort and practice, you can change the way you look at life regardless … [Read more...] about Winners & Whiners – Which One Are You?
Is it a Generational Gap or Just Bad Manners?
There are articles scattered across the internet about how employees are leaving their jobs because of management. Was this because of poor management or was it due to the younger generation that many employers complain about? Many studies blame management for not creating a safe environment for … [Read more...] about Is it a Generational Gap or Just Bad Manners?
10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty