Although there are no guaranteed ways to gain employee loyalty, certain things can be done to build a robust employee-employer relationship. The two most important elements are trust and respect. Of course, you want, and expect respect, but so do your staff members, and when they receive it, you … [Read more...] about The Role of Coaching and Leadership in Managing for Excellence
Performance Coaching
Sales Mix & Closing Ratio Analysis of Behavioral Metrics
In my last article, Behavioral Sales Metrics for Coaching Equipment Industry Sales Teams, I laid out some framework for measuring sales activities. This article is the second in the series to analyze the behavioral metrics sales mix and closing ratios. CRM systems are full of good information that … [Read more...] about Sales Mix & Closing Ratio Analysis of Behavioral Metrics
A Coaching Exercise for Improving Customer Experiences
Developing skills can be fun, and it's needed for anyone on the front line of a business. Employees on the front line with high emotional intelligence are usually quick thinking and very communicative. The problem is you can't hire enough of them because they've already got jobs. Developing your … [Read more...] about A Coaching Exercise for Improving Customer Experiences
HELP WANTED: Leaders Who Can Influence Multiple Generations in the Workforce
A freight train is coming around the corner for business owners and managers. And it's closer than you might think. New times call for new leadership styles. Businesses will not survive without having leaders who can influence multiple generations in the workforce. When you read my rants or hear me … [Read more...] about HELP WANTED: Leaders Who Can Influence Multiple Generations in the Workforce