In teaching telephone techniques to salespeople and sales managers, I'm always amazed at how many misunderstand the value of incoming calls to the business. Salespeople many times don't treat them as a true lead. This misjudgment is costing the salesperson and the business thousands of dollars … [Read more...] about How to Handle Incoming Sales Calls
Organizational Development
Quiz- Train the Trainer & Develop Leaders
Your sales volume and how the particular business operates determines if you are doing a lot of internal training or if you've promoted or hired someone to do it. Either way, you or someone is training people in your operation nearly every day. I promised that I would start to share actual … [Read more...] about Quiz- Train the Trainer & Develop Leaders
6 Tips for Boomerang Hiring
Many companies practice the notion that once an employee announces they are leaving, they are ushered out of the business. This type of management style normally reminds employees why they keep their true life and career plans a secret. In my article, Celebrating Mistakes: Are You Creating Robots or … [Read more...] about 6 Tips for Boomerang Hiring
Financial Literacy for Executives
Executive development requires training and coaching that includes a healthy dose of experienced business acumen. Whether it’s one to one, classroom or web based training, these leaders are active learners and typically there for a reason. Our world is entirely different compared to even five … [Read more...] about Financial Literacy for Executives