In teaching telephone techniques to salespeople and sales managers, I'm always amazed at how many misunderstand the value of incoming calls to the business. Salespeople many times don't treat them as a true lead. This misjudgment is costing the salesperson and the business thousands of dollars … [Read more...] about How to Handle Incoming Sales Calls
Operational Excellence
9 Tips on Handling Incoming Sales Calls
The radio newspaper was invented in 1939. The idea was that a radio transmission would transfer the newspaper to the device in your home, which would then print it out on a nine-foot role of paper, which could then be cut or folded. Each page would take 15 minutes to transmit, which seems slow in … [Read more...] about 9 Tips on Handling Incoming Sales Calls
Quiz- Train the Trainer & Develop Leaders
Your sales volume and how the particular business operates determines if you are doing a lot of internal training or if you've promoted or hired someone to do it. Either way, you or someone is training people in your operation nearly every day. I promised that I would start to share actual … [Read more...] about Quiz- Train the Trainer & Develop Leaders
Financial Literacy for Executives
Executive development requires training and coaching that includes a healthy dose of experienced business acumen. Whether it’s one to one, classroom or web based training, these leaders are active learners and typically there for a reason. Our world is entirely different compared to even five … [Read more...] about Financial Literacy for Executives