Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Operational Excellence
Kids Can’t Count Change
I dropped by the convenience store the other day to pick up a few things on my way home. There was a polite young lady at the counter. She smiled and said hello when I came in. Friendly enough I thought. After a few moments to locate what I wanted, I headed to the counter to check out. I laid my … [Read more...] about Kids Can’t Count Change
I Apologize for Being a Customer
I walked into a convenience store and the lady behind the cash register didn’t look up from her phone. Even when I checked out, she was still on the phone talking to her sister about her children’s recent events and how pretty they were in the pictures she had sent. I apologize for imposing on … [Read more...] about I Apologize for Being a Customer