Thankfulness is the act of appreciation and gratitude. All of us might say that they are thankful for their families, jobs, and everyday provisions. If we dig a little deeper, what else might we find? Do we bring a grateful attitude to the workplace? In life around the business, what are the many … [Read more...] about The Power of Two Words
Customer Service
Holistic Management- Who Are the Real Kings of the Business?
We've all gone into a business to buy something and experienced the sales staff that was energetic and full of promises, only to find what happens after the sale isn't quite the same. One department blames the other, and there's confusion about exactly what to do. We've all been there. The question … [Read more...] about Holistic Management- Who Are the Real Kings of the Business?
Winners & Whiners – Which One Are You?
To be a winner requires getting along with other people. Well, it also requires you to get along with yourself. Every day you wake up you have a choice to make. Am I going to look at life with a positive or negative view? With effort and practice, you can change the way you look at life regardless … [Read more...] about Winners & Whiners – Which One Are You?
10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty