Every dealership organization is at a different place in time with the diagnosis of their sales teams and processes. The size of complex and level of operational sophistication are factors. Many times, it’s a location issue more than overall company-wide so that requires custom solutions. So, maybe … [Read more...] about Behavioral Sales Metrics for Coaching Equipment Industry Sales Teams
Tips & Strategies
Travel Tips From a Road Warrior
It's often been said "I'd love to have travel tips from a road warrior". So, I love to travel, and I consider myself a bit of a road warrior. I'd take as many tips as I could, to get me through the long nights. There is nothing better than getting up before sunrise, driving two hours to wait at the … [Read more...] about Travel Tips From a Road Warrior
Some Lessons from Disney
The Wonderful World of Disney - Customer Service on the Front Line Disney has been in the news recently. Some would say for the wrong reasons. One thing that has been true for decades is they deliver outstanding customer service. Disney provides millions of people every year with an experience of … [Read more...] about Some Lessons from Disney
Life as a Road Warrior
When you have a life as a road warrior, you learn how to navigate through various obstacles that reveal themselves. Sometimes it's through trial and error, but we learn what we like and don't like through these experiences. I was organized and somewhat anal about never being late for a plane. In … [Read more...] about Life as a Road Warrior