One of the flagship courses we produced was called the Dealer Candidate® Course. It was a multi-module course produced over two years with graded assignments, group activities and more. I designed the curriculum course structure to improve the learning experiences and business outcomes of the … [Read more...] about Dealer Candidate® Graduate Success
Articles
10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Working with the public every day provides an education that you just can't get anywhere else. Serving retail customers is an experience. Every interaction with a customer determines if they will buy your product or service the first time and if they would buy from your company again. Frontline … [Read more...] about 10 Steps for Handling Disgruntled Customers & Winning Their Loyalty
Kids Can’t Count Change
I dropped by the convenience store the other day to pick up a few things on my way home. There was a polite young lady at the counter. She smiled and said hello when I came in. Friendly enough I thought. After a few moments to locate what I wanted, I headed to the counter to check out. I laid my … [Read more...] about Kids Can’t Count Change
Are You Serious? Emoticons & the Middle Finger
I’m up early and still love to see the sun rise. In the early morning hours I read a lot on varied subjects. Recently a new set of emoticons (emojis) was released to the world. You know, the funny little icons you put on a text message. I started to review the history of emoticons and at first it … [Read more...] about Are You Serious? Emoticons & the Middle Finger